FAQ's
Prices?
All prices are exclusive of VAT.
Minimum Order Values?
We have no minimum order value.
Delivery Charges?
For UK customers, postage and packing costs are dependent on the value of your order (ex-VAT) as follows:
Orders up to £50, UK shipping charge: £5 (usually 1-4 days)
Orders up to £250, UK shipping charge £8 (usually 1-4 days)
Orders over £250, UK free shipping (usually 1-4 days)
Express delivery option under £50 – UK only, £7 (Next working day after shipment)
Express delivery option over £50 – UK only, £12 (Next working day after shipment)
For International orders outside of the UK, carriage is charged at cost (this will be calculated by weight at time of order). The normal delivery time is minimum 5 days for Parcel Force deliveries. If you require a faster delivery, there is an international express service at cost.
When do you ship?
We endeavour to ship all orders the day following receipt of your order. In some cases we are able to ship the same day as order placement but this depends on the time of day the order is placed.
Is it in stock?
ALL products are clearly shown on our website as IN STOCK or OUT OF STOCK. If you try to order more than we have, the quantity will be automatically reduced to the stock level we currently have. We do not accept orders on product that we do not stock at the time. We operate an automated system whereby as soon as a customer orders the last of a stocked item, the product cannot be ordered again, but you can enquire about future supply. If you need to obtain more stock than we currently have or enquire about re-stocking, then please email us at
enquiries@euphyllia.com.
What is your returns policy?
You need to notify us by email
sales@euphyllia.com within 7 days of receipt should there be any problems with the goods you receive or if you wish to make any returns.
Refunds/exchanges after 7 days from the date of receipt are at our discretion. Any items MUST be sent back unused and complete with the original packaging.
No refunds are available on pierced earrings or sets that contain earrings for health and hygiene reasons.
The return postage cost will not be reimbursed.
See our terms page for a complete list of all our terms and conditions.
Photographs
All Euphyllia photographs are copyrighted and we are sorry but they are not available for use on other websites.
How are the items Presented?
All our jewellery items are supplied in very strong high quality euphyllia jewellery boxes of various sizes to suit the item supplied.
Tiaras are supplied in clear acrylic boxes.
Fascinators are supplied loose piece.
